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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@crystallizedcollective.us.

Contact

We are more than happy to assist you with any concerns. You can click this, send us an email at support@crystallizedcollective.us or give us a call at (844) 988-0020.

Once your package arrives, you will receive an email where you can write a review about your product(s). Your feedback is always important to us and we will be happy to hear from you.

Import duties, taxes, and charges are not included in the price of the product, nor in the price of the shipping. These charges vary from one country to another and they are your responsibility.

You could verify the charges with your country's customs office to determine what these additional fees might be.

My Order

Simply choose your favorite design or style from the drop-down menu on the product page.

Then click "Add To Cart" and follow the steps to complete your order.

You will receive a confirmation email with your order details immediately after you finish your purchase.

Within 5-14 days, a shipping confirmation will be sent to you via e-mail. In this email, you will have a View Order button which will take you directly to the live tracking updates. Once on the tracking page, click on Track Your Package to follow the status of your order.

Sure! Contact our Customer Support and we'll make sure to process your cancelation or modification request.

However, please keep in mind that any cancelation or modification request can be granted if it's still within 24 hours since the order was placed.

After 24 hours, the order will be in production and it will already be too late to process cancelation or changes in the order. Our Customer Support team operates 24/7 to serve you better! If you are emailing to request a cancellation or change in your order, this will not be confirmed until our team has responded to you.

If you don't see a confirmation email in your inbox, check your spam folder or make sure that you entered the correct email address when you checked out.

Still can’t find it? Don’t worry, just Contact Us and we'll send it again.

Payments

Crystallized Collective adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Returns and Exchanges

If you ordered the wrong size or color, please contact our Customer Support or email us at support@crystallizedcollective.us . Since our products are custom made just for you they will already be in production after 24 hours so we can't make any changes to your order. If that's the case, please wait until you get it and if you're not happy with what you received, we will replace it for you.

Our Boots and Sneakers fit true to size. If you are a half size and fall in between, we generally recommend going for the next size up. In the unfortunate event that your footwear doesn't fit you absolutley perfect, we offer a one time free exchange. Just shoot us a message with your order number and the size you need we will be more than happy to get you all sorted out!

Shipping

All of our products are printed on demand and handmade specially for each customer when they order. This process allows us to create unique and quality custom designs with no waste.

It usually takes 5-7 days for our production team to make your order. When the order ships out, the estimated timeframe for you to receive it is around 3 to 5 weeks.

If you still have not received your package 60 days after placing your order, please let us know. This kind of issue does not happen often but if you experience it, please contact our customer support and we'll sort it out ASAP and we'll surely do our best to assist you.

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